Subject: New Reply Received - shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 13:47:36 +0000

Hi Reena kumari,  The customer has responded to the ticket.  shukran  Ticket comment <div dir="auto">It's clear already thank you</div>
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<div>On Tue, 14 Mar 2023, 5:20 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5839638</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Reena kumari : </div>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Hi Jaleel ,</font></font><br><br>Thank you for ​contacting us Centrepoint and giving us the opportunity to assist us.</div>
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<br>We have checked on your account details and see that your Shukran card is in inactive status. It is pending because the verification step was not completed. <br><br>Your Shukran card has been delinked, Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:<br><br>1- Log in your account.<br>2- Go to My account &gt; Shukran &gt; Link your account here.<br>3- Follow the provided steps on the webpage<br><br>We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.<br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">If you face any issue while linking your Shukran account then please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Thank you,</font></font>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">Centrepoint </font></font><font style="vertical-align:inherit"><font style="vertical-align:inherit">Support Team</font></font><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5839638