Subject: New Reply Received - COMPLAIN
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 12:45:14 +0000

Hi Reena kumari,  The customer has responded to the ticket.  COMPLAIN  Ticket comment <div dir="auto">I need to redeem the voucher but  is showing redeemed already although the order is not placed</div>
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<div>On Tue, 14 Mar 2023, 16:41 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Samah,</div>
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<br>Thank you for contacting Centrepoint and giving us the opportunity to assist you.</div>
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<div dir="ltr">We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br><br>Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br><br>Feel free to get in touch with us for further assistance.<br><br>We would request you to please share the screenshot of the voucher that you have used so that we can assist you further.<br><br>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5846101