Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 11:12:15 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I wanted to request to collect my order by today.           02:53 PM, 14th Mar                     User                    It is urgent. I would appreciate your understanding.           02:53 PM, 14th Mar                     User                             02:53 PM, 14th Mar                   Reena                   We see that you are contacting us regarding the order id 8419472713           02:58 PM, 14th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           02:58 PM, 14th Mar                   Reena                   We see that you are contacting us regarding the order id 8419472713           02:59 PM, 14th Mar                     User                    Yes           03:00 PM, 14th Mar                     User                    Can it please be made ready for collection today?           03:00 PM, 14th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:02 PM, 14th Mar                     User                    It's alright.           03:02 PM, 14th Mar                   Reena                   We see that you have placed the order on Mar 14, 2023 and expected delivery date is Mar 15, 2023.           03:03 PM, 14th Mar                     User                    Yes           03:03 PM, 14th Mar                     User                    And I am travelling tomorrow           03:03 PM, 14th Mar                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           03:03 PM, 14th Mar                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           03:03 PM, 14th Mar                     User                    Alright           03:03 PM, 14th Mar                     User                    Can then it be ready by noon tomorrow           03:04 PM, 14th Mar                     User                    Since I am traveling at night           03:04 PM, 14th Mar                   Reena                   We will try to deliver your order at store as soon as possible.           03:08 PM, 14th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:08 PM, 14th Mar                     User                    Thank you very much           03:08 PM, 14th Mar                     User                    That would be all           03:08 PM, 14th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           03:10 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5846242