Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 11:11:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. My order number is 8419482713 to collect.           02:43 PM, 14th Mar                     User                    It isn't ready yet, and I wanted to request if I could collect it today.           02:44 PM, 14th Mar                     User                    As I am in urgency because I am travelling tomorrow, and I want to collect it today.           02:45 PM, 14th Mar                     User                    Sorry the above order number is incorrect           02:46 PM, 14th Mar                     User                    I will send a screenshot of the correct one           02:46 PM, 14th Mar                     User                             02:48 PM, 14th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           02:55 PM, 14th Mar                     User                    Thank you           02:56 PM, 14th Mar                     User                    Yes please, can my order be ready by today?           02:56 PM, 14th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           02:57 PM, 14th Mar                     User                    Yes about my request           02:57 PM, 14th Mar                     User                    I've sent the screenshot of my order number           02:57 PM, 14th Mar                     User                    And I would appreciate if I could collect it today           02:57 PM, 14th Mar                   Reena                   We see that you are contacting us regarding the order id 8419472713           03:02 PM, 14th Mar                   Reena                   We see that you have placed the order on Mar 14, 2023 and expected delivery date is Mar 15, 2023.           03:04 PM, 14th Mar                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           03:04 PM, 14th Mar                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           03:04 PM, 14th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:08 PM, 14th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.  Have a wonderful day.           03:10 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5846236