Subject: New Reply Received - Re: عذرًا، لم تتم معالجة طلبك
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 10:23:08 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: عذرًا، لم تتم معالجة طلبك  Ticket comment <div dir="auto">Hi sir /madam <div dir="auto"><br></div>
<div dir="auto">Please find attachment screenshoot for thw shukran balnce i used on the order number mention in the picture but not complet and not deducte from my account but the shukran balance must retuern olin my shoukran balance becuse the order not complet if u retuern me the balance in shukran  i will do the order again </div>
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<div dir="auto">Thank You</div>
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<div dir="ltr" class="gmail_attr">في الثلاثاء، ١٤ مارس ٢٠٢٣, ١٢:٣٤ م Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5832476</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5832476<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div><font style="vertical-align:inherit"><font style="vertical-align:inherit">Hi Hassan,</font></font></div>
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<br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank you for shopping with Max and giving us the opportunity to assist you.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">We'd like to confirm you that order 9418852044 has not been placed successfully as the payment from your credit card used has been unsuccessful.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</font></font>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit">​</font></font><br>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</font></font><br>
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<div dir="ltr">As we see no shukran point were deducted from your account. If you still feel that the amount was deducted kindly please share the transaction id or authorization code and the screenshot.</div>
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<br>Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you,<br>Max Support Team</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044014662550'>Screenshot_٢٠٢٣٠٣١٤_١٤١٩١٣_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5832476