Subject: Ticket Assigned - Conversation with ~Lana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 09:18:44 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ~Lana ~Lana                    Hello           12:59 PM, 14th Mar                     ~Lana                    I have an order           12:59 PM, 14th Mar                     ~Lana                    Click and collect           12:59 PM, 14th Mar                   Reena                   Good Afternoon Lana, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           01:00 PM, 14th Mar                     ~Lana                    My order is click and collect           01:01 PM, 14th Mar                     ~Lana                    I choose reem mall from the stores           01:01 PM, 14th Mar                     ~Lana                    Surprisingly it’s not yet opened           01:01 PM, 14th Mar                     ~Lana                    How do you put reem mall branch when it’s not even opened           01:01 PM, 14th Mar                     ~Lana                    How will i collect my order ?           01:01 PM, 14th Mar                   Reena                   We see that you are contacting us regarding the order id 9419042213           01:02 PM, 14th Mar                     ~Lana                    Yes           01:02 PM, 14th Mar                     ~Lana                    No one is helping me           01:02 PM, 14th Mar                     ~Lana                    I need this matter to reach immediately to the concerned team           01:03 PM, 14th Mar                     ~Lana                    All of them are saying they will raise it           01:03 PM, 14th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           01:06 PM, 14th Mar                   Reena                   We would request you to kindly confirm us the time and date when you visited the store to collect your order.           01:07 PM, 14th Mar                     ~Lana                    I need a solution please           01:07 PM, 14th Mar                     ~Lana                    THERE IS NO STORE           01:07 PM, 14th Mar                     ~Lana                    No babyshop in reem mall           01:07 PM, 14th Mar                     ~Lana                    No store to collect           01:07 PM, 14th Mar                     ~Lana                    Yesterday i checked           01:07 PM, 14th Mar                     ~Lana                    No store           01:07 PM, 14th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           01:11 PM, 14th Mar                   Reena                   Please allow us some time to do a needful and we will update you by e-mail.           01:11 PM, 14th Mar                     ~Lana                    Please i need immediate action           01:13 PM, 14th Mar                     ~Lana                    This is not acceptable           01:13 PM, 14th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:13 PM, 14th Mar                     ~Lana                    I don’t want to cancel the order           01:13 PM, 14th Mar                     ~Lana                    You have to solve it           01:14 PM, 14th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           01:16 PM, 14th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:16 PM, 14th Mar                     ~Lana                    Ok           01:16 PM, 14th Mar                     ~Lana                    Waiting for the same           01:16 PM, 14th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           01:18 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5845399