Subject: New Reply Received - Order # 9418862816 faulty
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 08:39:18 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order # 9418862816 faulty  Ticket comment <div dir="auto">Thank you for getting back to me. </div>
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<div dir="auto">Attached are the videos showing how the bolt inside of the cot side does not accommodate the screw. It gets stuck and the whole bolt unit turns inside damaging the wood. </div>
<div dir="auto"> The first video shows how it gets stuck, 2nd video shows how the screw will not turn in the bolt.</div>
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<div dir="auto">Kind regards,</div>
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<div dir="auto">Nicola Cairns.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 14, 2023 11:31:10 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5844043] - Order # 9418862816 faulty
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<div dir="ltr">Hi Nicola,<br>
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Thank you for contacting Centrepoint and giving us the opportunity to assist you.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We would request you to please share the video which shows the order issue so, that we can forward the query to our concerned team for further assistance.</div>
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 are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Centrepoint Support Team</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044014654073'>20230314_123042.mp4</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044014654074'>20230314_122752.mp4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5844043