Subject: Ticket Assigned - Conversation with Hanna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 08:32:55 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hanna Hanna                    Hi           12:08 PM, 14th Mar                     Hanna                    9419100900 I am expecting delivery for this order today but have not received any notifications. Please advise on status.           12:09 PM, 14th Mar                   Reena                   Good Afternoon Hanna, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           12:12 PM, 14th Mar                   Reena                   It will just take a moment to check the details for you.           12:13 PM, 14th Mar                     Hanna                    thank you           12:14 PM, 14th Mar                   Reena                   Thank you for your patience           12:16 PM, 14th Mar                   Reena                   We see that you have placed the order on Mar 12, 2023 and expected delivery date is for today.           12:17 PM, 14th Mar                     Hanna                    yes           12:17 PM, 14th Mar                   Reena                   We would like to inform you that our team will contact you to arrange the time for delivery.           12:17 PM, 14th Mar                     Hanna                    it was supposed to be between 10am and 2pm           12:18 PM, 14th Mar                     Hanna                    no one has communicated until now,           12:18 PM, 14th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           12:19 PM, 14th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:19 PM, 14th Mar                   Reena                   Please allow us some time to do a needful.           12:20 PM, 14th Mar                     Hanna                    I just need someone to follow up           12:20 PM, 14th Mar                     Hanna                    Its a crib for my baby so urgent.           12:20 PM, 14th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           12:23 PM, 14th Mar                     Hanna                    Can I have a timeframe that someone will come back to me?           12:23 PM, 14th Mar                   Reena                   Please allow us some time to do a needful and we will update you by e-mail.           12:25 PM, 14th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:28 PM, 14th Mar                     Hanna                    Well I’m not happy with the response           12:28 PM, 14th Mar                     Hanna                    Because you’ve not actually resolved any issues.           12:28 PM, 14th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           12:29 PM, 14th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           12:32 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5845090