Subject: Ticket Assigned - Conversation with Areeba Adnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 07:58:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Areeba Adnan Areeba Adnan                    I want to follow up on my complaint           11:16 AM, 14th Mar                     Areeba Adnan                    Its already been 4 days since i raises my complaint           11:16 AM, 14th Mar                     Areeba Adnan                    None of your customer support platforms are helpful           11:16 AM, 14th Mar                     Areeba Adnan                    You all stroll me around           11:17 AM, 14th Mar                     Areeba Adnan                    I have not received my order neither my refund is processed           11:17 AM, 14th Mar                     Areeba Adnan                    Is this how you treat customers           11:17 AM, 14th Mar                   Reena                   Good Afternoon Areeba, Thank you for contacting us. This is Reena, I will be happy to assist you.           11:17 AM, 14th Mar                     Areeba Adnan                    What an absolute mess of online shopping experience from your end           11:17 AM, 14th Mar                     Areeba Adnan                    I want my refund today thats it           11:18 AM, 14th Mar                     Areeba Adnan                    You are unable to deliver my order i dont want it now           11:18 AM, 14th Mar                     Areeba Adnan                    Never shopping from centrepoint ever again           11:18 AM, 14th Mar                   Reena                   We see that you are contacting us regarding the order id 9418725243           11:21 AM, 14th Mar                     Areeba Adnan                    Yep           11:21 AM, 14th Mar                     Areeba Adnan                    This was delivered to wrong address wrong person           11:22 AM, 14th Mar                     Areeba Adnan                    Since Saturday im trying to get a hold of you guys but all you do is ask me to wait           11:22 AM, 14th Mar                     Areeba Adnan                    Im flying on friday i want my refund now thats it           11:22 AM, 14th Mar                     Areeba Adnan                    Already wasted my time shopping from your app           11:23 AM, 14th Mar                     Areeba Adnan                    Don’t want to waste more           11:23 AM, 14th Mar                   Reena                   We sincerely apologize for the inconvenience caused to you.           11:25 AM, 14th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           11:25 AM, 14th Mar                     Areeba Adnan                    Not a good enough answrr           11:26 AM, 14th Mar                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           11:26 AM, 14th Mar                     Areeba Adnan                    It was escalated on Saturday and you all have done nothing yet           11:26 AM, 14th Mar                     Areeba Adnan                    I want my money back           11:27 AM, 14th Mar                     Areeba Adnan                    Process my refund thats it           11:27 AM, 14th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:30 AM, 14th Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           11:31 AM, 14th Mar                     Areeba Adnan                    As soon as possible is a vague answer           11:32 AM, 14th Mar                     Areeba Adnan                    You have failed as a home delivery service           11:32 AM, 14th Mar                     Areeba Adnan                    It’s completely your fault not mine           11:32 AM, 14th Mar                     Areeba Adnan                    I am not accepting this answer           11:32 AM, 14th Mar                     Areeba Adnan                    I want my refund right now           11:32 AM, 14th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           11:37 AM, 14th Mar                   Reena                   Please allow us some time to do a needful.           11:37 AM, 14th Mar                     Areeba Adnan                    Just let it be. Ill get in touch with a public forum against your brand           11:40 AM, 14th Mar                     Areeba Adnan                    Worst shopping platform centrepoint           11:40 AM, 14th Mar                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           11:42 AM, 14th Mar                   Reena                   We would request you to please allow us some time and we will update you by e-mail.           11:45 AM, 14th Mar                     Areeba Adnan                    No i want my refund today           11:47 AM, 14th Mar                     Areeba Adnan                    Process it           11:47 AM, 14th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:54 AM, 14th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:54 AM, 14th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           11:58 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5844830