Subject: Ticket Assigned - Conversation with Ella
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 07:39:42 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ella Ella                    can you please tell me when is the possibilities date of my order will be delivered as I will travel.           11:13 AM, 14th Mar                   Reena                   Good Afternoon Ella, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:16 AM, 14th Mar                   Reena                   We see that you are contacting us regarding the order id 9418786039           11:18 AM, 14th Mar                   Reena                   It will just take a moment to check the details for you.           11:22 AM, 14th Mar                     Ella                    I order last Saturday, max sent a message Sunday that it is shipped. But today is Tuesday.How long does normally take for the delivery?           11:26 AM, 14th Mar                   Reena                   Thank you for your patien
 ce           11:30 AM, 14th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           11:30 AM, 14th Mar                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           11:30 AM, 14th Mar                   Reena                   Please allow us some time to do a needful.           11:30 AM, 14th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:32 AM, 14th Mar                     Ella                    Thank you, but please do note that I will travel tomorrow evening and this parcel will be useless if I cannot received today or tomorrow at noon.           11:32 AM, 14th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:33 AM
 , 14th Mar                     Ella                    Thank you for your assistance           11:35 AM, 14th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:39 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5844679