Subject: Ticket Assigned - Conversation with Nora
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 06:33:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nora Nora                    Hello. The delivery guy was trying to come yesterday but nobody came. I received a sms.  Now I am not in Dubai anymore and the package is by my door waiting to be picked up           10:13 AM, 14th Mar                     Nora                    Please just let the delivery guy take the box from my door. He doesn’t need to call me whatsoever. He should just send an email or sms when picked up           10:14 AM, 14th Mar                   Reena                   Good Morning Nora, Thank you for contacting Max. This is Reena, I will be happy to assist you.           10:17 AM, 14th Mar                     Nora                    Thank you           10:17 AM, 14th Mar                   Reena                   We see that you are contacting us regarding the order id 9418054352           10:20 AM, 14th Mar                     Nora                    Yes           10:20 AM, 14th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           10:23 AM, 14th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           10:23 AM, 14th Mar                   Reena                   Please allow us some time to do a needful.           10:24 AM, 14th Mar                     Nora                    But pls where will they get in touch with me?           10:24 AM, 14th Mar                     Nora                    My phone number doesn’t work abroad           10:24 AM, 14th Mar                   Reena                   We will update you by e-mail.           10:26 AM, 14th Mar                     Nora                    Pls just let them know that the driver can go and pick it up from my home           10:26 AM, 14th Mar                     Nora                    It is simply waiting by my door           10:26 AM, 14th Mar                     Nora                    I don’t know why it took so long for it to be picked up really           10:27 AM, 14th Mar                     Nora                    It is by my door and he should just take it. That’s all           10:27 AM, 14th Mar                     Nora                    I don’t want to follow up every day with you guys with no response           10:27 AM, 14th Mar                   Reena                   Please accept our full apologies for the inconvenience caused.           10:28 AM, 14th Mar                     Nora                    Just make sure I receive my money back that’s it. The box is by the door. Thank you           10:29 AM, 14th Mar                     Nora                    That’s all           10:29 AM, 14th Mar                     Nora                    Also the security from my house won’t let boxes to be outside the door for long           10:29 AM, 14th Mar                     Nora                    So he has to come today to pick it up. Also it’s been already a while and nobody came           10:30 AM, 14th Mar                     Nora                    You should work faster. Amazon usually comes the next day. Same as many other stores           10:30 AM, 14th Mar                     Nora                    With you it takes so long and I don’t know why           10:30 AM, 14th Mar                     Nora                    Really bad           10:30 AM, 14th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:30 AM, 14th Mar                     Nora                    Inshallah           10:31 AM, 14th Mar                   Reena                   Please let us know if we can assist you any other queries.           10:31 AM, 14th Mar                     Nora                    Thanks. That’s all           10:31 AM, 14th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           10:33 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5844285