Subject: Ticket Assigned - Conversation with Divi♥️
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 06:32:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Divi♥️ Divi♥️                    Hello           10:13 AM, 14th Mar                     Divi♥️                    I paid through tabby           10:13 AM, 14th Mar                     Divi♥️                             10:14 AM, 14th Mar                     Divi♥️                    This is my order number           10:14 AM, 14th Mar                     Divi♥️                             10:15 AM, 14th Mar                     Divi♥️                    Order is not yet confirmed           10:15 AM, 14th Mar                     Divi♥️                    If you could please cancel it           10:16 AM, 14th Mar                   Reena                   Good Morning Divi, Thank you for contacting Max. This is Reena, I will be happy to assist you.           10:17 AM, 14th Mar                     Divi♥️                    Hii reena           10:17 AM, 14th Mar                     Divi♥️                    I just ordered through max and paid via tabby would like to cancel my order           10:17 AM, 14th Mar                     Divi♥️                    It is changes to get a refund           10:17 AM, 14th Mar                     Divi♥️                    And to cancel my order           10:18 AM, 14th Mar                   Reena                   It will just take a moment to check the details for you.           10:20 AM, 14th Mar                     Divi♥️                    Ok           10:20 AM, 14th Mar                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9419508748 was not placed successfully.           10:22 AM, 14th Mar                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9419508751.           10:22 AM, 14th Mar                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           10:23 AM, 14th Mar                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:23 AM, 14th Mar                     Divi♥️                    Okay so can we cancel this order           10:23 AM, 14th Mar                   Reena                   Please confirm with us that you want us to cancel this order id 9419508751           10:24 AM, 14th Mar                     Divi♥️                    That's the only order you received?           10:25 AM, 14th Mar                     Divi♥️                    Becoz i got this message from max           10:25 AM, 14th Mar                   Reena                   We would like to inform you that your order number: 9419508748 was not placed successfully.           10:26 AM, 14th Mar                     Divi♥️                    Ok           10:27 AM, 14th Mar                   Reena                   Whenever this happens our system tries to capture the payment again automatically, and a new order was placed successfully which is: 9419508751.           10:27 AM, 14th Mar                     Divi♥️                    Okay if i cancel this will i get refund           10:28 AM, 14th Mar                     Divi♥️                    As i paid through tabby           10:28 AM, 14th Mar                   Reena                   We would like to inform you that if you will cancel this order you will get the refund for order id 9419508751.           10:30 AM, 14th Mar                     Divi♥️                    Okay           10:30 AM, 14th Mar                     Divi♥️                    Thank you           10:30 AM, 14th Mar                   Reena                   Please let us know if we can assist you any other queries.           10:31 AM, 14th Mar                     Divi♥️                    No thanks           10:31 AM, 14th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           10:31 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5844275