Subject: New Reply Received - Re: Your gift cards are issued
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 19:28:43 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your gift cards are issued  Ticket comment <div dir="ltr">We were not able to use it since the voucher was delayed and did not arrive me in time. We had to visit splash and pay in cash. The customer care said that it can be refunded if not used. It's an online voucher, so I'm not sure what you mean by the following in your email <div><br></div>
<div>"<span style="background-color:transparent;color:rgb(0,0,0);font-family:Arial;font-size:11pt;white-space:pre-wrap">Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer." </span>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Mar 13, 2023 at 8:02 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hi Adnan,<br><br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Thank you for reaching out to Splash.</span></div>
<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">We apologize for the inconvenience caused to you.</span></div>
<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">We understand you are facing issues with the item you recently purchased from our website. </span></div>
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<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </span></div>
<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Please refer to the below link for any further information on non-returnable items:</span></div>
<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></span></div>
<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">
<span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">We thank you for your understanding and cooperation.</span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Feel free to get in touch with us for further assistance</span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><br><br></span>
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<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Thank You,</span></div>
<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Splash Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5835751