Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 14:59:51 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Thanks for your reply.<div dir="auto"><br></div>
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<div dir="auto">I hope that this delivery process shall be better.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 13 Mar 2023, 12:13 pm Landmark Group, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Irene,<br><br>Thank you for contacting Centrepoint.<br> <br>We are sorry that you were not contacted by the delivery partner, we take these scenarios very seriously as we do not wish you to have such experience with us.<br><br>Please know that currently the items are on their way back to the warehouse and as we are unable to route them back to you.<br><br>We would request you to please place a new order with us while we escalate the issue to the relevant team about the delivery failure.</div>
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<div dir="ltr">We have checked and as we can see a refund amount of AED 140 and AED 64 has been successfully processed on 11/3/2023 to the original mode of payment. An email notification regarding the same was sent to your email address.</div>
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<div dir="ltr">Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.</div>
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<br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5807320