Subject: New Reply Received - Shukran Pay
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 12:35:05 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Shukran Pay  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444">Hi Support Team,</div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444"><br></div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444">I appreciate your quick response.</div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444"><br></div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444">Yes, I have deleted and reinstalled the application, yet, issues still occurred.</div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444"><br></div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444">Please see below required details:</div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444">
<span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>- email address : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>- Country of access : United Arab Emirates</span><br style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>- type of device used : Apple / iOS</span><br style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>- Application version : Version 9.30.2</span><br style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>- System version : iOS 16.1.1</span><br>
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<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div class="gmail_default" style="font-size:small;color:rgb(68,68,68)"><span style="color:rgb(0,0,0);font-size:14px"><font>I kindly ask for your quick resolution as soon as possible as I will need the items I have in the cart due to personal reasons. Request for any remediation or anything I can do to help close this matter.</font></span></div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div class="gmail_default" style="font-family:arial narrow,sans-serif;font-size:small;color:#444444"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thank you.</span></div>
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<div><font><b>Kind Regards,</b></font></div>
<div><font><b><img width="200" height="38" src="https://ci3.googleusercontent.com/mail-sig/AIorK4wOSZyuSpU1sPbtFUEX65byiaVIHcF6W0bfF2suYkYZ514i1SV9ruzY-XvgpaFQEVlMyA1JRoc"><br></b></font></div>
<div><font>E-mail address : <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font></div>
<div><font>Contact Number :+971525875115</font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Mar 13, 2023 at 4:00 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi hazel,<br><br>Thank you for reaching out to Centrepoint and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you as soon as possible to assist you in resolving this concern.<br><br>We request you to please allow us some time so we can work on this and do the needful.<br><br>For the shukran app issue we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>- email address :<br>- Country of access<br>- type of device used<br>- Application version.<br>- System version<br><br>We appreciate your patience.<br><br>Thank you,</div>
<div dir="ltr">Centrepoint Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5838953