Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 11:52:46 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi thank you for ur reply.</div>
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<div>I do understand that the price online and in store may vary but its been a regular practice for me that sometimes i get size issue and i replace with the same item in a bigger or smaller size, even if the item was bought from an offer or something and i never paid the store price for the same. Thats the reason i reached out to you as it is the first time it happened to me that for a product which i am ONLY changing size i had to pay the store price. I can understand paying extra on the product i exchange with something else.<br><br>Thank you </div>
<div>Ambreen </div>
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<div>On Monday, March 13, 2023, 2:54 PM, Landmark Group &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Ambreen,<br><br>Thank you for reaching out to MAX.<br><br>
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<div dir="ltr"><div dir="ltr">We apologize for the inconvenience caused.<br><br>Please know that in order to exchange the item, you can return your MAX product to a MAX store, and use your cash refund or Credit Note to buy similar or new product right away.<br><br>However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you,<br>MAX Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5838269