Subject: Ticket Assigned - Conversation with Aman Ahan Ala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 11:16:58 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aman Ahan Ala Aman Ahan Ala                    Hii           02:21 PM, 13th Mar                     Aman Ahan Ala                             02:22 PM, 13th Mar                     Aman Ahan Ala                    My order is not shipped yet what happened?           02:22 PM, 13th Mar                     Aman Ahan Ala                    Is it  delivered today?           02:23 PM, 13th Mar                   Reena                   Good Afternoon Aman, Thank you for contacting us. This is Reena, I will be happy to assist you.           02:36 PM, 13th Mar                   Reena                   We see that you are contacting us regarding the order id 9419182459           02:37 PM, 13th Mar                   Reena                   It will just take a moment to check the details for you.           02:40 PM, 13th Mar                   Reena                   Thank you for your patience.           02:45 PM, 13th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:45 PM, 13th Mar                     Aman Ahan Ala                    It’s ok           02:45 PM, 13th Mar                   Reena                   We will escalate your query regarding delivery to the concern team and will be in touch with you asap to assist you in resolving this concern.           02:45 PM, 13th Mar                   Reena                   Please allow us some time to do a needful.           02:45 PM, 13th Mar                     Aman Ahan Ala                    Ok take ur time and clarify           02:46 PM, 13th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:49 PM, 13th Mar                     Aman Ahan Ala                    Sorry, Order 9419177956 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/MgWCzXUg7xb           02:50 PM, 13th Mar                     Aman Ahan Ala                    Your payment for order 9419177956 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.           02:50 PM, 13th Mar                     Aman Ahan Ala                    Yes during this order number           02:50 PM, 13th Mar                     Aman Ahan Ala                    But different order  Number shown in app           02:51 PM, 13th Mar                   Reena                   Please allow us a moment to check for you           02:55 PM, 13th Mar                   Reena                   We sincerely apologize for the inconvenience caused to you.           02:59 PM, 13th Mar                   Reena                   we have checked and it appears that the following order number: 9419177956 was not placed successfully.           02:59 PM, 13th Mar                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9419182459.           03:00 PM, 13th Mar                     Aman Ahan Ala                    For what reason?           03:00 PM, 13th Mar                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           03:00 PM, 13th Mar                     Aman Ahan Ala                    Ok           03:01 PM, 13th Mar                     Aman Ahan Ala                    When it delivered?           03:01 PM, 13th Mar                     Aman Ahan Ala                    Hope delivered today itself           03:02 PM, 13th Mar                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:04 PM, 13th Mar                     Aman Ahan Ala                    Ok           03:04 PM, 13th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:09 PM, 13th Mar                     Aman Ahan Ala                    Yeah I got mail from you           03:14 PM, 13th Mar                   Reena                   We glad to hear that you have received the e-mail.           03:15 PM, 13th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:15 PM, 13th Mar                     Aman Ahan Ala                    Ok thank you           03:16 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5839518