Subject: Ticket Assigned - Conversation with Alia Lootah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 08:54:40 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alia Lootah Alia Lootah                    Hello I got my order yesterday and one shirt is missing the skirt           12:27 PM, 13th Mar                     Alia Lootah                             12:27 PM, 13th Mar                   Reena                   Good Afternoon Alia, Thank you for contacting us. This is Reena, I will be happy to assist you.           12:31 PM, 13th Mar                     Alia Lootah                    Yes           12:33 PM, 13th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           12:33 PM, 13th Mar                   Reena                   We would like to inform you that after checking your details we found that your order has been delivered completely including Embroidered Sleeveless A-line Top and Elasticated Skirt Set           12:34 PM, 13th Mar                     Alia Lootah                    I didn’t receive the skirt with it           12:35 PM, 13th Mar                     Alia Lootah                    Only the top           12:35 PM, 13th Mar                   Reena                   We sincerely apologize for the inconvenience caused that you have received missing item.           12:36 PM, 13th Mar                   Reena                   We would like to inform you that  we will not be able to send the remaining item.           12:37 PM, 13th Mar                   Reena                   We would like to offer you a AED 40 compensation voucher for the incomplete item, please confirm if you do accept it.           12:38 PM, 13th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:40 PM, 13th Mar                     Alia Lootah                    Can you replace the order?           12:40 PM, 13th Mar                     Alia Lootah                    Beacuse I still want the outfit           12:40 PM, 13th Mar                   Reena                   We would request you to please confirm if you do accept the voucher or you would like to return and get refunded.           12:45 PM, 13th Mar                     Alia Lootah                    I’ll accept the voucher           12:45 PM, 13th Mar                   Reena                   We will forward your voucher request to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:47 PM, 13th Mar                   Reena                   Please allow us some time to do a needful.           12:47 PM, 13th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:50 PM, 13th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:52 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5838530