Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 08:35:50 +0000

Hi Reena kumari,  The customer has responded to the ticket.    Ticket comment <div>السلام عليكم</div>
<div>حلت المشكلة وفي الامس تم طلب الارجاع<br>
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<div>On الاثنين, مارس ١٣, ٢٠٢٣ at ١١:٢٠ ص, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2682492538"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5831312</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5831312<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi [email-masked],<br><br>Thank you for contacting Centrepoint and giving us the opportunity to assist you.</div>
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<div dir="ltr">We would like to inform that it is not possible to exchange the order online, we would suggest you to please visit the store. You can return your order to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away. <br><br> However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.<br> <br>If you do not wish to visit the store please share the order name so that we can further help you with the return request.</div>
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<div dir="ltr">Feel free to contact us for further assistance.</div>
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<div dir="ltr">Thank you,</div>
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<div dir="ltr">Centrepoint Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5831312