Subject: Ticket Assigned - Conversation with Rasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 07:54:15 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasha Rasha                    hi           11:33 AM, 13th Mar                     Rasha                    if i already received my order           11:33 AM, 13th Mar                     Rasha                    can i exchange size or not only refund           11:34 AM, 13th Mar                   Reena                   Good Afternoon Rasha, Thank you for contacting us. This is Reena, I will be happy to assist you.           11:35 AM, 13th Mar                     Rasha                    hi Reeena           11:36 AM, 13th Mar                     Rasha                    if i already received my order           11:36 AM, 13th Mar                     Rasha                    can i exchange size or not only refund           11:36 AM, 13th Mar                     Rasha                    ?           11:36 AM, 13th Mar                   Reena                   It
  will just take a moment to check the details for you.           11:39 AM, 13th Mar                     Rasha                    ok           11:39 AM, 13th Mar                   Reena                   We see that you are contacting us regarding the order id 9418942865           11:40 AM, 13th Mar                     Rasha                    yes           11:40 AM, 13th Mar                     Rasha                    and i already received it           11:40 AM, 13th Mar                     Rasha                    but i want to change size only not refund can i?           11:40 AM, 13th Mar                   Reena                   We understand that you wish to exchange your some of the items. Please know that in order to exchange the item.           11:42 AM, 13th Mar                   Reena                   You can return your Splash, Centrepoint and Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.    
        11:42 AM, 13th Mar                     Rasha                    can i go to any store to refund or only online           11:43 AM, 13th Mar                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           11:46 AM, 13th Mar                     Rasha                    ok i will refund online and buy it again           11:47 AM, 13th Mar                   Reena                   You can visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.           11:47 AM, 13th Mar                   Reena                   If you do not wish to visit the store, you can contact our customer support team on 800-6927 to make a return request.           11:51 AM, 13th Mar                   Reena                  
  Please let us know if we can assist you any other queries.           11:52 AM, 13th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:53 AM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5838138