Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 13:28:15 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Delivery  Ticket comment <div><br></div>
<div dir="auto">I sent an email to homebox email, but no reply yet. I have attached for you a screenshot showing the order number and items not delivered circled in red. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDQ2NjQxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iigcQxMPJ3TeGmXX4H8Mvt-2g85wIboBJh5-q6QTWtU" data-id="2044014466412" style="max-width: 100%"></div>
<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 12 Mar 2023 at 5:20 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5827329</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Liya,<br><br>Thank you for contacting Max and giving us the opportunity to assist you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">As we have checked the last order ID 941791432 from Home box. If the concern is r
 egarding the same order we would request you to please contact the homebox team.<br><br>
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</div>
<div dir="ltr">
<div dir="ltr">You can contact the home box support team by the following contact number: 800-4663269 and email address: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br><br>If the concern is not regarding the order 941791432. Please provide us the order ID and name of the items that you have not received.</div>
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<div>Thank you for your understanding and cooperation.</div>
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<div>Thank you,</div>
<div>Max Support Team</div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5827329