Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 09:17:55 +0000

Hi Reena kumari,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">its almost 12 days from now when i report my return items <div dir="auto"><br></div>
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<div>On Sat, 11 Mar 2023, 15:54 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mociam,<br><br>Thank you for contacting Max and giving us the opportunity to assist you.</div>
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<div dir="ltr">We apologise for the inconvenience caused.<br> <br>The refund amount of AED 90 for order ID 9416763530, has been processed from our side to your my credit.<br> <br>** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.<br> <br>Once again, sincere apologies and thank you for your patience.<br> <br>Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Max Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5801985