Subject: Ticket Assigned - Conversation with Arshiya
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 13:44:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arshiya Arshiya                    I placed an order yesterday. I received a msg right now saying that my parcel has been delivered but I have not received any package           05:18 PM, 27th Feb                     Arshiya                    Order - 9416474012           05:19 PM, 27th Feb                   Reena                   Good Evening Arshiya, Thank you for contacting Max. This is Reena, I will be happy to assist you.           05:21 PM, 27th Feb                     Arshiya                    Could you please check where my order is           05:22 PM, 27th Feb                     Arshiya                    I have not received any package and yet I got a msg saying that my parcel has been delivered           05:23 PM, 27th Feb                     Arshiya                    Even the tracking says it has been delivered           05:23 PM, 27th Feb                   Reena                   We see that you are contacting us regarding the order id 9416474012           05:24 PM, 27th Feb                   Reena                   It will just take a moment to check the details for you.           05:24 PM, 27th Feb                     Arshiya                    Okay           05:26 PM, 27th Feb                   Reena                   Thank you for your patience           05:28 PM, 27th Feb                   Reena                   We have checked and we would like to inform you regarding the order id 9416474021 that our courier team contacted on +971505646271 and delivered the order on 27/2/2023.           05:30 PM, 27th Feb                   Reena                   We request you to please check with your security and family members regarding your order.           05:30 PM, 27th Feb                     Arshiya                    I did not receive any call           05:31 PM, 27th Feb                     Arshiya                    And I’ve been at home the entire day           05:31 PM, 27th Feb                     Arshiya                    Could you please confirm the address where the delivery was made           05:31 PM, 27th Feb                   Reena                   We would like to inform you that we have delivered your order on the address :Skycourts Tower 121, Tower A United Arab Emirates (AE), AE-DU.           05:34 PM, 27th Feb                   Reena                   Please find the proof of delivery for the same is attached below.  * File attached - MicrosoftTeams-image (11).png *             05:37 PM, 27th Feb                   Reena                   Please let us know if we can assist you any other queries.           05:38 PM, 27th Feb                     Arshiya                    This is the wrong house           05:39 PM, 27th Feb                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           05:40 PM, 27th Feb                   Reena                   We will update you by e-mail.           05:40 PM, 27th Feb                   Reena                   Please allow us some time to do a needful.           05:41 PM, 27th Feb                   Reena                   Please let us know if we can assist you any other queries.           05:42 PM, 27th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           05:44 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5762784