Subject: Ticket Assigned - Conversation with Haya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 13:28:42 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Haya Haya                    Hello           05:01 PM, 27th Feb                     Haya                    I made a refund and it should be in my shukran account but nothing is there           05:02 PM, 27th Feb                     Haya                             05:02 PM, 27th Feb                     Haya                             05:02 PM, 27th Feb                     Haya                    And the item is already picked up yesterday           05:02 PM, 27th Feb                   Reena                   Good Evening Haya, Thank you for contacting us. This is Reena, I will be happy to assist you.           05:05 PM, 27th Feb                     Haya                    I made a refund and it should be in my shukran account but nothing is there           05:05 PM, 27th Feb                     Haya                             05:06 PM, 27th Feb                     Haya                             05:06 PM, 27th Feb                     Haya                    And the item is already picked up yesterday           05:06 PM, 27th Feb                   Reena                   It will just take a moment to check the details for you.           05:09 PM, 27th Feb                   Reena                   Thank you for your patience           05:13 PM, 27th Feb                   Reena                   We sincerely apologize for the inconvenience caused.           05:15 PM, 27th Feb                   Reena                   We would request you to kindly share with us your order id.           05:15 PM, 27th Feb                     Haya                             05:16 PM, 27th Feb                   Reena                   Thank you for sharing the order details.           05:20 PM, 27th Feb                   Reena                   It will just take a moment to check the details for you.           05:21 PM, 27th Feb                     Haya                    Okay           05:21 PM, 27th Feb                   Reena                   We apologize for the inconvenience caused.           05:22 PM, 27th Feb                   Reena                   We would like to inform you that for the return request for order No.9416121938​, the return product has been collected from your side and it has now reached the warehouse.           05:23 PM, 27th Feb                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           05:23 PM, 27th Feb                     Haya                    Okay ??           05:23 PM, 27th Feb                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your my credit account.           05:23 PM, 27th Feb                   Reena                   Please let us know if we can assist you any other queries.           05:25 PM, 27th Feb                     Haya                    Thank you           05:26 PM, 27th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:27 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5762657