Subject: New Reply Received - Re: Your refund is on its way
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 17:01:54 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">How will i know that refund is on the way</div>
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<div>On Thu, Feb 16, 2023, 05:26 Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5691276</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Francia,<br><br>Thank you for contacting us.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that exchange is not available at the moment, only return and refund can be done.</div>
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<div dir="ltr">We would request you to please place a new order for the same item that you want according to your desire.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Splash Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5691276