Subject: New Reply Received - Wrong order
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 16:52:06 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong order  Ticket comment <div dir="auto">I want the correct item delivered. The colour and size and model. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 25 Feb 2023 at 5:32 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Nivin,<br><br>Thank you for reaching out to us and giving us the opportunity to help you.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.<br><br>We have created a return request for the item Solid High Top Boots with Lace-Up Closure under the order id 9415032121. You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Thank You,<br>Max Support Team</div>
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<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:small;line-height:19.5px"><font>Best regards,</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(6,78,152)"><strong><font>Nivin M. Babu</font></strong></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(128,128,128)"><font>Sr. Technical Support Engineer</font></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font> </font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(6,78,152)"><strong><font>Bayanat Airports Engineering &amp; Supplies LLC</font></strong></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font>PO Box 128642</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font>Abu Dhabi, UAE</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font> </font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font><strong>M</strong>.: <span style="color:rgb(79,129,189)">+ 971 55 413 6261</span></font></div>
<div style="margin:0in 0in 0.0001pt;padding:0px;color:rgb(0,0,0);font-size:medium;background-image:initial;background-position:initial;background-repeat:initial"><font><strong><span style="font-size:10pt">E</span></strong><span style="font-size:10pt">.:  </span><span><span style="font-size:10pt;color:rgb(79,129,189)"><a style="color:rgb(0,102,204);outline:none" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:rgb(79,129,189)">[email-masked]</span></a></span></span></font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font><span style="font-size:18pt;color:green">P</span><span style="font-size:10pt;display:inline-block"><span style="font-size:8pt"> </span></span><span style="font-size:10pt;color:green">Please consider the environment before printing this email</span></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752800