Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 09:55:47 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">
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<div dir="ltr">Dear Team, </div>
<div dir="ltr">Please advise how do i go about cancelling the return as 2x items have just been collected this morning from my residence.<span></span><span></span><span></span>
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<div dir="ltr">Moreover, i had put in a note while placing a return request yesterday for the pink top that the item had not been received at all.</div>
<div dir="ltr">Thanks.</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Juliet</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, February 25, 2023 1:35 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5752066] - Delivery
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<div dir="ltr">Hi Juliet,<br>
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Thank you for contacting us.<br>
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We sincerely apologies for the inconvenience caused to you.<br>
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We see that you have created a return request for this item All-Over Floral Print Top with Pleated Mandarin Collar and Puff Sleeves so we are unable to initiate a refund for this item.</div>
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<div dir="ltr">We would request you to kindly check from your end that you are able to cancel the return request so we will initiate the refund for missing item right away.</div>
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We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank you<br>
Splash Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752066