Subject: Ticket Assigned - Conversation with Aezal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 13:12:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aezal Aezal                    Helloo           04:47 PM, 24th Feb                     Aezal                    ??           04:47 PM, 24th Feb                   Reena                   Good Evening Aezal, Thank you for contacting us. This is Reena, How may I assist you today           04:53 PM, 24th Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           04:55 PM, 24th Feb                   Reena                   Aezal, I have not received a response from you still, please confirm if we are still connected?           04:56 PM, 24th Feb                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:57 PM, 24th Feb                     Aezal                    Heloo           04:57 PM, 24th Feb                     Aezal                    I have bought one item from online           04:58 PM, 24th Feb                     Aezal                    They did the delivery to Abu Dhabi           04:58 PM, 24th Feb                     Aezal                    But I need to do the exchange the item           04:58 PM, 24th Feb                   Reena                   We would request you to please share with us the order id or e-mail id used to place this order.           04:59 PM, 24th Feb                     Aezal                    Shall I exchange the item from any of your store           04:59 PM, 24th Feb                     Aezal                    ??           04:59 PM, 24th Feb                     Aezal                    Right now the product is in Ras al khaimah           04:59 PM, 24th Feb                     Aezal                    So I would like to exchange the item from store           04:59 PM, 24th Feb                     Aezal                    With the online product?           04:59 PM, 24th Feb                     Aezal                    Is there option           05:00 PM, 24th Feb                     Aezal                    Please do help me out           05:00 PM, 24th Feb                   Reena                   We see that you are contacting us regarding the order id 9415158145           05:00 PM, 24th Feb                     Aezal                    This is the item           05:00 PM, 24th Feb                     Aezal                    Yes           05:00 PM, 24th Feb                     Aezal                    Please do the needful ness as soon as possible           05:01 PM, 24th Feb                   Reena                   In order to exchange you can return your Babyshop product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           05:01 PM, 24th Feb                   Reena                   - You can contact our customer support team on 800-xxxx to make a return and to be notified of the refund amount based on our return policy.           05:01 PM, 24th Feb                   Reena                   800-6927*           05:02 PM, 24th Feb                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           05:02 PM, 24th Feb                   Reena                   You can visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.           05:02 PM, 24th Feb                     Aezal                    But one of the staff contacted me through whatsspp           05:02 PM, 24th Feb                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           05:02 PM, 24th Feb                     Aezal                    But they said they can’t collect from Ras al khaimah           05:03 PM, 24th Feb                     Aezal                    The product was delivered to Abu Dhabi           05:03 PM, 24th Feb                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           05:03 PM, 24th Feb                     Aezal                    But now I am in Ras al khaiman           05:03 PM, 24th Feb                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:03 PM, 24th Feb                     Aezal                    They said they can’t collect from Ras al khaimah           05:04 PM, 24th Feb                     Aezal                    ??           05:05 PM, 24th Feb                     Aezal                             05:06 PM, 24th Feb                   Reena                   We would like to inform you that you can visit your nearest branch in the UAE, in order to exchange you can return your Babyshop product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           05:06 PM, 24th Feb                     Aezal                    This is the person who contacted me           05:06 PM, 24th Feb                     Aezal                    Thankyou           05:06 PM, 24th Feb                     Aezal                    But I don’t have the receipt with me           05:06 PM, 24th Feb                   Reena                   Please let us know if we can assist you any other queries.           05:07 PM, 24th Feb                     Aezal                    Got them as a gift           05:07 PM, 24th Feb                     Aezal                    Can I show the online purchase thing?           05:07 PM, 24th Feb                     Aezal                    And just the box and everything as product?           05:07 PM, 24th Feb                   Reena                   We would like to inform you that you can show them purchase confirmation.           05:08 PM, 24th Feb                     Aezal                    Thankyou ☺️           05:09 PM, 24th Feb                   Reena                   Please let us know if we can assist you any other queries.           05:10 PM, 24th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:11 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5750324