Subject: Ticket Assigned - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 12:23:52 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery Hi Max Team,

I had placed order number 9414620790 on 13th of Feb which was supposed to be delivered on 14th.

Sorry to say but this had been a very bad experience for me as today is 17th and still have not received the delivery.

Have been calling the call center since 2 days and receiving nothing but apologies and assurances of urgent delivery.

After repeated calls to explain that i had ordered the items as gifts for an occasion and needed delivered asap, no action was taken and now the delivery is overdue by 3 days and just now received the better SMS.

"Hi, we missed you! We were unable to deliver your order 9414620790 on 2023-02-17 21:51:16, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/WYavKSQVuxb Stay Happy!Hi, we missed you! We were unable to deliver your order 9414620790 on 2023-02-17 21:51:16, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/WYavKSQVuxb Stay Happy"

Please note the reason provided in above SMS. Didn't expect such after sales support from Landmark group. Could be delivery partners are at fault but my purchase was from MAX and it's your reputation which is getting affected.

Not sure if i will get any response to this mail but please convey, the level of dissatisfaction av regular customer is feeling , to the concerned department.

Looking at the support i have got, am sure i am not the first one facing this situation.

Hopefully someone from your team will address such issues and make sure doesn't happen to more customers.

Please note i do not want to cancel the order. Just want it delivered.

Thanks and Regards,

A Dissatisfied customer.
Ajay R
[email-masked]
0503782226 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5724755