Subject: Fwd: Payment Issue 9414652618
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Reena Kumari <[email-masked]>
Date: Fri, 24 Feb 2023 03:41:18 -0700 (MST)

Hi Team, 

PFA Jira response int he attachment 1.JPG and the cx has received the message for the debit, but neither Jira team, nor we are able to open the order id in hybris. Kindly assist. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Reena Kumari" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 23 February, 2023 18:26:00 
Subject: Payment Issue 9414652618 

Hi Team, 

Cx used the amount of AED 52.5 on order 9414652618 which is cancelled but we are unable to check this order on hybris. 

kindly check the same as cx has no amount in My credit wallet. 

Regards, 

Reena