Subject: Ticket Assigned - Conversation with Hana K.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 11:38:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hana K. Hana K.                    Hello           03:14 PM, 23rd Feb                     Hana K.                    I want to check in regards to my order           03:14 PM, 23rd Feb                     Hana K.                    Why it still isn’t delivered           03:14 PM, 23rd Feb                     Hana K.                    And I message the delivery guy and no reply and his phone is off           03:15 PM, 23rd Feb                     Hana K.                             03:15 PM, 23rd Feb                   Reena                   Good Afternoon Hana, Thank you for contacting Babyshop. This is Reena, How may I assist you today?           03:16 PM, 23rd Feb                     Hana K.                    Hi           03:16 PM, 23rd Feb                     Hana K.                    Hello           03:17 PM, 23rd Feb                     Hana K.                    I want to check in regards to my order           03:17 PM, 23rd Feb                     Hana K.                    Why it still isn’t delivered           03:17 PM, 23rd Feb                     Hana K.                    And I message the delivery guy and no reply and his phone is off           03:17 PM, 23rd Feb                     Hana K.                             03:17 PM, 23rd Feb                     Hana K.                    This is ridiculous           03:17 PM, 23rd Feb                     Hana K.                             03:17 PM, 23rd Feb                     Hana K.                    I do not understand why they ask for location if it has already been given when the order was placed           03:18 PM, 23rd Feb                     Hana K.                    What kind of unprofessional company is this           03:18 PM, 23rd Feb                     Hana K.                    And this is also an issue from your end           03:18 PM, 23rd Feb                   Reena                   We see that you are contacting us regarding the order id 9415666913           03:19 PM, 23rd Feb                     Hana K.                    This is the second time today           03:20 PM, 23rd Feb                     Hana K.                    Why is this?!           03:20 PM, 23rd Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           03:21 PM, 23rd Feb                     Hana K.                    Btw I always have these experiences when I order from Centrepoint           03:22 PM, 23rd Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           03:22 PM, 23rd Feb                     Hana K.                    And that is why I hate the online service           03:22 PM, 23rd Feb                     Hana K.                    This is what I was told in the morning           03:22 PM, 23rd Feb                     Hana K.                    And until now NOTHING           03:22 PM, 23rd Feb                     Hana K.                    I said I am traveling I paid for a delivery service for next day delivery           03:22 PM, 23rd Feb                     Hana K.                    I’ve been told this several times but NO ONE IS DOING THE CORRECT JOB ZERO CUSTOMER SERVICE           03:23 PM, 23rd Feb                     Hana K.                    I DEMAND A REFUND FOR MY DELIVERY SERVICE!!!!!!           03:23 PM, 23rd Feb                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           03:23 PM, 23rd Feb                     Hana K.                    When a customer is upset           03:26 PM, 23rd Feb                     Hana K.                    A compensation for the frustration is offered           03:26 PM, 23rd Feb                     Hana K.                    Is this not a part of customer service           03:26 PM, 23rd Feb                   Reena                   We sincerely apologize for the inconvenience caused.           03:30 PM, 23rd Feb                   Reena                   We would like to inform you that first we will check regarding the issue with our courier team and will be update you about compensation accordingly.           03:32 PM, 23rd Feb                   Reena                   Please allow us some time to do a needful.           03:36 PM, 23rd Feb                   Reena                   Please let us know if we can assist you any other queries.           03:36 PM, 23rd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           03:37 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5746627