Subject: Ticket Assigned - Conversation with ~Sunya
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 08:53:38 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ~Sunya ~Sunya                    Hi           12:28 PM, 23rd Feb                     ~Sunya                             12:28 PM, 23rd Feb                     ~Sunya                             12:28 PM, 23rd Feb                   Reena                   Good Afternoon Sunya, Thank you for contacting Max. This is Reena, How may I assist you today?           12:36 PM, 23rd Feb                   Reena                   We see that you are contacting us regarding the order id 9415542137           12:37 PM, 23rd Feb                     ~Sunya                    Yes ,hi           12:38 PM, 23rd Feb                     ~Sunya                    I was told the order will be delivered today but I haven’t received any calls from courier yet           12:38 PM, 23rd Feb                     ~Sunya                    I’m not in dubai and the person who has to receive my order will also be traveling on Friday so need the delivery by today urgently           12:39 PM, 23rd Feb                   Reena                   It will just take a moment to check the details for you.           12:39 PM, 23rd Feb                     ~Sunya                    Ok thanks           12:39 PM, 23rd Feb                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           12:42 PM, 23rd Feb                     ~Sunya                    Yes.. can it be delivered today? If not then pls cancel my order now and refund the amount to my card           12:43 PM, 23rd Feb                   Reena                   We would request you to please confirm with us your address Hyatt place Dubai wasl district hotel Room 1005 and contact number +971554668967           12:44 PM, 23rd Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:46 PM, 23rd Feb                     ~Sunya                    Yes I’m here           12:47 PM, 23rd Feb                     ~Sunya                    Address is right but I changed the number to 00923008294868           12:47 PM, 23rd Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           12:48 PM, 23rd Feb                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           12:48 PM, 23rd Feb                   Reena                   Please allow us some time to do a needful.           12:48 PM, 23rd Feb                     ~Sunya                    Thank you. Pls ask courier to contact via call on +923008294868           12:48 PM, 23rd Feb                     ~Sunya                    Thank you. If it isn’t delivered today then I will need to cancel the order as the order receiver is leaving dubai tomorrow early morning           12:49 PM, 23rd Feb                   Reena                   Please let us know if we can assist you any other queries.           12:49 PM, 23rd Feb                     ~Sunya                    Thanks           12:49 PM, 23rd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:52 PM, 23rd Feb                     ~Sunya                    Thanks           12:52 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745848