Subject: Ticket Assigned - Conversation with £a Raiß
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 07:15:48 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with £a Raiß £a Raiß                    Hello           10:57 AM, 23rd Feb                     £a Raiß                    Good morning           10:57 AM, 23rd Feb                     £a Raiß                    9415507763           10:57 AM, 23rd Feb                     £a Raiß                    My Oder number           10:58 AM, 23rd Feb                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, How may I assist you today?           10:59 AM, 23rd Feb                   Reena                   We see that you are contacting us regarding the order id 9415507763           11:00 AM, 23rd Feb                     £a Raiß                    My shipment was suppose to be delivered day before yesterday           11:00 AM, 23rd Feb                     £a Raiß                    But no update           11:00 AM, 23rd Feb                   Reena                   It will just take a moment to check the details for you.           11:01 AM, 23rd Feb                     £a Raiß                    Yes           11:01 AM, 23rd Feb                     £a Raiß                    Ok           11:01 AM, 23rd Feb                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           11:02 AM, 23rd Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           11:02 AM, 23rd Feb                     £a Raiß                    But till when ?           11:03 AM, 23rd Feb                   Reena                   Please allow us some time to do a needful.           11:04 AM, 23rd Feb                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           11:04 AM, 23rd Feb                     £a Raiß                    Can I get the courier team number?           11:05 AM, 23rd Feb                   Reena                   We sincerely apologize for any inconvenience caused to you.           11:07 AM, 23rd Feb                   Reena                   We would like to inform you that before attempting the delivery of your products, our courier agent will contact you.           11:08 AM, 23rd Feb                   Reena                   We would request you to please confirm with us your contact number +971555915595           11:08 AM, 23rd Feb                     £a Raiß                    Yes           11:09 AM, 23rd Feb                     £a Raiß                    Ok but when already 2 days now           11:09 AM, 23rd Feb                   Reena                   We would like to inform you that once you will receive the collection code then you can collect your order at your collection point.           11:10 AM, 23rd Feb                   Reena                   Please let us know if we can assist you any other queries.           11:12 AM, 23rd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:14 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745449