Subject: Note Added - [#5735169] Exchange
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 05:08:03 +0000

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735169    Subject:  Exchange   Requester: Ammara Abbas    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear BS team</div>
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<div class="MsoNormal">What is the reason for the exchange ?</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, February 22, 2023 5:56 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5735169] - Exchange</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Exchange<br>
Order Date: Feb 20, 2023<br>
Order ID: 9415484530<br>
Tracking ID: FP022023002226</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Item- Ingenuity Grow with Me Baby Rocker<br>
Assistance Required: Need Urgent Assistance</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Reason - "It's just that I gifted this item to my brother and turns out he already had the Juniors rocker from Babyshop. I would be immensely grateful if he could exchange
 it with some other baby gear"<br>
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Issue Description: Customer is reporting that "I ordered a rocker this morning which was delivered today. Can I please ask if I can go for an exchange". Kindly look into it and do needful.<br>
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Regards,<br>
Reena</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5735169:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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