Subject: Note Added - [#5663568] Substandard/damaged item - Max refused to take it back
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 14:41:42 +0000

Hi ,    Maxmgr.fahaheel added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663568    Subject:  Substandard/damaged item - Max refused to take it back   Requester: Pragati Ranjan Giri    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Mr. Reddy,</div>
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<div class="MsoNormal">We have sold several pieces of the same item not a single complaint of substandard product/quality issue has been highlighted by any other customer else we would have raised it to our quality control team.</div>
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<div class="MsoNormal">Secondly customer has taken item on 27<sup>th</sup> Jan 2023 and came after 8 days that too post washing the product (Looks like it has been used and washed).</div>
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<div class="MsoNormal">Supervisor had educated the customer about our exchange policy and followed the same.</div>
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<div class="MsoNormal">We politely informed him our limitations and ask him to take back the item, however, he went without listening and left it at the counter which is still lying at the security counter.</div>
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<div class="MsoNormal"><b>Note: Product stitching is very strong, our observation is that it has been wrongly handled/washed.</b></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#006FC9">Regards</span></div>
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<span style="font-size:10.0pt;color:#006FC9">Abdul Kadir</span><span style="font-size:10.0pt;color:black"><br>
</span><span style="font-size:10.0pt;color:#006FC9">Store Manager</span><span style="font-size:10.0pt;color:black"><br>
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</span><span style="font-size:10.0pt;color:#006FC9">Tel: +965-23912486, Mobile: +965 97252413</span>
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<span style="font-size:10.0pt;color:#006FC9">Email:
</span><span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt">[email-masked]</span></a></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="font-size:10.0pt;color:#006FC9">Max Fahaheel  | Fahaheel l Kuwait</span><span style="color:black"></span>
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<div>From: Reddy Prasad &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, February 14, 2023 9:16 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Sujith Shetty &lt;[email-masked]&gt;; Maxmgr Fahaheel &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5663568] - Substandard/damaged item - Max refused to take it back</div>
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<div class="MsoNormal">Dear Kader <a id="OWAAM383B7F852E1A49EBB45DD755EA5AC135" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Maxmgr Fahaheel</span></a>
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<div class="MsoNormal">Pls check and do the needful. </div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 14, 2023 8:25 AM<br>
<b>To:</b> Sujith Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5663568] - Substandard/damaged item - Max refused to take it back</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">With reference to the following,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item name : Big Checs Flannel Shirt, Size L</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Purchase Store : Max Fahaheel store on 27-Jan-23.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Return Date : 03-Feb-23</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue Description : Cx is reporting that he purchased the above mentioned item from the Max Fahaheel Store and he used to wash the new clothes before using, when he washed he noticed
 that the lower part, near the wrist, of the sleeve, was torn. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">He then visited the same store to return the item but the store team refused to accept the item and cx left this substandard item on the counter.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Now cx is asking for the refund of the same item. The attachment image of the item is not the damaged one but cx is reporting that the item was the same as the attached image.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">PFA and assist us in further course of action.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5663568:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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