Subject: Note Added - [#5741378] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 12:19:54 +0000 (UTC)

Hi ,    Pearl Rodrigues added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5741378    Subject:  Delivery   Requester: Adil Imam    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Team,</div>
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<div class="MsoNormal">Please revert to customer and close the complaint.</div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'> Pearl Rodrigues</span></b><b><span style="font-size:9.0pt;color:black"></span></b>
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Retail Operations Coordinator</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:8.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="color:black"><img width="170" height="55" style="width:1.7708in;height:.5763in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjc1MzI1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kIy0lSVwE9a1As_WritxM3dDzHd3s-YFXkZCBDSpOYw" data-id="2044012753258" alt="Graphical user interface, text, application

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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, February 22, 2023 2:12 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5741378] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Name-Adil Imam</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Contact Number-+971586851199</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store Name-Dubai Mall</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer is reporting that "Its Embarrassing that the information provided in the store &amp; over 800MYCP is a LIE. I was informed at store to connect on 8006927 for
 shipment track. But since two day your helpline number is saying they are not having any details on it with out asking my registered mobile no. or TAX Invoice No. and if the information is not provided to them why store has informed us to call on 8006927".</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">"My my purchase was done on 18th Feb 2023. Store Staff requested me to delay the delivery. which I was not in favor of but I granted the delivery schedule and inform them not to delay
 further due to my wife travelling schedule. Now the items is not delivered and I will have to Ship it on my account which is again an additional cost. If I knew this I would have carried my self at the time of purchase".</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly look into this concern and do needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reena</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5741378:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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