Subject: Ticket Assigned - Conversation with A.aha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 10:23:05 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with A.aha A.aha                    Hello           02:11 PM, 22nd Feb                     A.aha                    I have an issue with my order which I placed for ajman branch for collection but I want to collect from al jimi mall alain           02:12 PM, 22nd Feb                   Reena                   Good Afternoon Dear Customer, Thank you for contacting us. This is Reena, How may I assist you today?           02:14 PM, 22nd Feb                     A.aha                    I already canceled the order but the mistake was I wanted to change the collection center           02:14 PM, 22nd Feb                   Reena                   We see that you are contacting us regarding the order id 9415794751           02:15 PM, 22nd Feb                   Reena                   It will just take a moment to check the details for you.           02:15 PM, 22nd Feb     
                 A.aha                    Yes           02:15 PM, 22nd Feb                   Reena                   We would like to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           02:16 PM, 22nd Feb                     A.aha                    Ok then I canceled the order to avoid this           02:16 PM, 22nd Feb                     A.aha                    Confusion           02:16 PM, 22nd Feb                   Reena                   We see that your order id 9415794751 has been cancelled successfully.           02:19 PM, 22nd Feb                   Reena                   We have checked and as we can see a refund amount of AED 106.95 has been successfully processed on to the original mode of payment           02:20 PM, 22nd Feb                   Reena                   An email notification regarding the same was sent to your email address.           02:20 PM, 22nd Feb           
         Reena                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           02:20 PM, 22nd Feb                   Reena                   Please let us know if we can assist you any other queries.           02:20 PM, 22nd Feb                     A.aha                    Ok           02:20 PM, 22nd Feb                     A.aha                    No thank you           02:21 PM, 22nd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:22 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742463