Subject: Ticket Assigned - Conversation with Amgad
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 09:01:42 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amgad Amgad                             12:11 PM, 22nd Feb                     Amgad                    This is the update that you will give to me ????           12:12 PM, 22nd Feb                   Reena                   Good Afternoon Amgad, Thank you for contacting us. This is Reena, How may I assist you today?           12:16 PM, 22nd Feb                   Reena                   It will just take a moment to check the details for you.           12:20 PM, 22nd Feb                     Amgad                    Same like yesterday.. right           12:22 PM, 22nd Feb                   Reena                   We sincerely apologize for the inconvenience caused.           12:25 PM, 22nd Feb                     Amgad                    I don’t need apologize without solution           12:26 PM, 22nd Feb                   Reena                   We would like to inform you that this is your last order 9415507013 which has been successfully delivered to you on 21/2/2023.           12:26 PM, 22nd Feb                     Amgad                    All your company is apologizing from yesterday without solution           12:27 PM, 22nd Feb                     Amgad                    For a smaaall thing like this !!!           12:27 PM, 22nd Feb                   Reena                   We would request you to please elaborate your concern.           12:31 PM, 22nd Feb                   Reena                   So, that we can assist you accordingly           12:31 PM, 22nd Feb                     Amgad                             12:31 PM, 22nd Feb                     Amgad                             12:31 PM, 22nd Feb                     Amgad                    Then this is your update           12:33 PM, 22nd Feb                     Amgad                    This item i waaaant to exchange it with a smaller size and i want to make sure is it available in dalma showroom or nooo ???           12:36 PM, 22nd Feb                     Amgad                    Small thing it’s not that big issue to take 2 days to check one item in one of your showrooms           12:37 PM, 22nd Feb                   Reena                   Thank you for sharing the details           12:37 PM, 22nd Feb                   Reena                   It will just take a moment to check the details for you.           12:38 PM, 22nd Feb                     Amgad                    Size 44           12:39 PM, 22nd Feb                     Amgad                             12:39 PM, 22nd Feb                   Manish                            12:42 PM, 22nd Feb                     Amgad                    Size 44 right ?           12:43 PM, 22nd Feb                   Reena                   Thank you for your patience.           12:44 PM, 22nd Feb                     Amgad                    Can u Confirm the size with me ?           12:45 PM, 22nd Feb                   Reena                   We would request you to please find the below attached for the requested item.  * File attached - item 22.PNG *             12:45 PM, 22nd Feb                   Reena                   Please let us know if we can assist you any other queries.           12:46 PM, 22nd Feb                     Amgad                    It’s mentioned 2 pieces onlyyy  How i know this is 44 or not           12:47 PM, 22nd Feb                     Amgad                    I neeed exact information????           12:47 PM, 22nd Feb                     Amgad                             12:48 PM, 22nd Feb                   Reena                   We would like to inform you that the above mentioned image as per your size 44.           12:52 PM, 22nd Feb                   Reena                   Please let us know if we can assist you any other queries.           12:53 PM, 22nd Feb                     Amgad                    I would like to inform you that all of your company is the worst company i have ever seen in the customer service           12:54 PM, 22nd Feb                   Reena                   Please accept our full apologies for the inconvenience caused to you.           12:56 PM, 22nd Feb                   Reena                   We have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           12:59 PM, 22nd Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with us.   Have a wonderful day.           01:01 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742095