Subject: Ticket Assigned - Conversation with Khalida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 08:48:20 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Khalida Khalida                    https://www.centrepointstores.com/ae/en/p/6930PINKC-SHADE           12:05 PM, 22nd Feb                     Khalida                    Hi           12:05 PM, 22nd Feb                     Khalida                    Is it possible to cancel the order or exchange it before delivery           12:06 PM, 22nd Feb                   Reena                   Good Afternoon Khalida, Thank you for contacting us. This is Reena, How may I assist you today?           12:08 PM, 22nd Feb                     Khalida                    Wana modify my order           12:08 PM, 22nd Feb                     Khalida                    FC022223000194           12:08 PM, 22nd Feb                   Reena                   We see that you are contacting us regarding the order id 9415651147           12:08 PM, 22nd Feb                     Khalida       
              I want to cancel 1 item           12:08 PM, 22nd Feb                   Reena                   We sincerely apologize for the inconvenience caused.           12:09 PM, 22nd Feb                     Khalida                             12:09 PM, 22nd Feb                   Reena                   We would like to inform you that it is not possible to modify the order or add any products after it has been confirmed. We request you to cancel the order and re-order again.           12:09 PM, 22nd Feb                     Khalida                    https://www.centrepointstores.com/ae/en/p/6930PINKC-SHADE           12:09 PM, 22nd Feb                     Khalida                    Ok how can I do it           12:10 PM, 22nd Feb                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           12:10 PM, 22nd Feb                
    Reena                   However, we would request you to not accept the delivery of your order.           12:10 PM, 22nd Feb                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:11 PM, 22nd Feb                     Khalida                    Ok           12:11 PM, 22nd Feb                     Khalida                    So he will accept it           12:11 PM, 22nd Feb                     Khalida                    Can i have courier agent number           12:11 PM, 22nd Feb                     Khalida                    So I may inform him. Now as I had to go urgent outside as well           12:12 PM, 22nd Feb                   Reena                   We would like to inform you that before attempting the delivery of your products, our courier agent will contact you.           12:14 PM, 22nd Feb                     Khalida                    Ok           12:14 PM, 22nd Feb    
                  Khalida                    Thanks so I just need to tell him to cancel the order           12:15 PM, 22nd Feb                   Reena                   Please let us know if we can assist you any other queries.           12:15 PM, 22nd Feb                     Khalida                    I have used my gift card online           12:17 PM, 22nd Feb                     Khalida                    So how will I get back my credit of my gift card           12:17 PM, 22nd Feb                     Khalida                    N shukran points as well           12:18 PM, 22nd Feb                   Reena                   It will just take a moment to check the details for you.           12:20 PM, 22nd Feb                   Reena                   We would like to inform you that your my credit and gift card refund will be processed instantly after successful cancellation and shukran points will be back after 14 days of cancellation.           12:24 PM, 22nd Feb                  
    Khalida                    Ok can i exchange           12:25 PM, 22nd Feb                     Khalida                    The. Ordered item           12:25 PM, 22nd Feb                     Khalida                    Instead cancellaing it           12:25 PM, 22nd Feb                     Khalida                    So the difference will be refunded to me back           12:26 PM, 22nd Feb                     Khalida                    Like I Wana change baby rocker which I bought I 145 now wanna exchange it with slightly cheaper one coz it has better features so the difference will be refunded           12:28 PM, 22nd Feb                   Reena                   We would request you to please allow us moment to check.           12:32 PM, 22nd Feb                   Reena                   Thank you for your patience.           12:35 PM, 22nd Feb                     Khalida                    K           12:38 PM, 22nd Feb                   Reena                   We regret to inform
  you that as the items are already shipped and with courier team hence it is not possible to add or remove/cancel any items from the shipment.           12:39 PM, 22nd Feb                     Khalida                    It's ok           12:40 PM, 22nd Feb                     Khalida                    Wht I'm asking I can exchange it in store n can get my balance difference if any           12:40 PM, 22nd Feb                   Reena                   Please let us know if we can assist you any other queries.           12:40 PM, 22nd Feb                   Reena                   We would like to inform you that the amount you paid for this item will be refunded as credit note and you can use it to buy a new product right away. Whatever will be the difference amount, you need to pay for that.           12:43 PM, 22nd Feb                   Reena                   Please let us know if we can assist you any other queries.           12:46 PM, 22nd Feb                   Reena             
       It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:47 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742040