Subject: Note Added - [#5722118] Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 06:25:12 +0000

Hi ,    Splash Shj added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722118    Subject:  Returns   Requester: Mariam mamdouh    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Team,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Order No. 9411835299 available in store. Order date – 25<sup>th</sup> Jan 23.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Akram</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">0526859916</span></div>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 21 February 2023 12:00 PM<br>
<b>To:</b> support spl &lt;[email-masked]&gt;; Charissa MariePastor &lt;[email-masked]&gt;; Splash Shj &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Varun Sharma &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5722118] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM2AFBC34F1E384CDEA1BA1D43D12B84DB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Charissa MariePastor</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Splash Shj</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Reminder for the order status updation. Customer asking for refund.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order ID: 9411835299</span></div>
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<div class="MsoNormal"><span lang="EN-US">Store ID: Splash30001</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjcyNzM3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RYjnOShzJc4CVCOdhSUXLw-jT2zdGloeBIbeKUDNrmg" data-id="2044012727371" alt="Logo

Description automatically generated"></span><b><span lang="EN-US" style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, February 17, 2023 12:43 PM<br>
<b>To:</b> Charissa MariePastor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5722118] - Returns</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Refund<br>
Order Date: Jan 24, 2023<br>
Order ID: 9411835299<br>
Store ID: Splash30001<br>
Assistance Required: Need Urgent Assistance<br>
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Issue Description: Kindly mark the order as cancelled and process the refund asap.</span></div>
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Regards,<br>
Reena</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5722118:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
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