Subject: New Reply Received - Re: Order number:9412383378
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 06:09:21 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Order number:9412383378  Ticket comment <div>Hi,</div>
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<div>Gentle reminder for below<br><br><div dir="ltr"><br></div>
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<div>On 20 Feb 2023, at 10:08 AM, shajeervm007 venmarathil &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hi,<div><br></div>
<div>Still, no one contact to me yet.</div>
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<div>Plz do the needfull.</div>
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<div>Thanks, </div>
<div>Shajeer<br><br><div dir="ltr">
<br><blockquote>On 20 Feb 2023, at 9:20 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5728640</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Hamza Nomani : </div>
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<div dir="ltr">Hi Shajeer,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in collection of your return request, we have created a new return request on 2/16/23 at this time to avoid further delays,</div>
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<div dir="ltr">Please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971566856884. If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div dir="ltr">We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5728640