Subject: Ticket Assigned - Conversation with Reem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 05:52:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Reem                    Hello good morning           09:33 AM, 22nd Feb                     Reem                    Any update? I’ve been waiting since Saturday and I haven’t received an email           09:34 AM, 22nd Feb                   Reena                   Good Morning Reem, Thank you for contacting Centrepoint. This is Reena, How may I assist you today?           09:38 AM, 22nd Feb                     Reem                    I’ve been waiting for this update since Saturday and your product team still haven’t emailed me           09:39 AM, 22nd Feb                     Reem                    I followed up on Sunday and this was ur team reply           09:39 AM, 22nd Feb                     Reem                    Now it’s Wednesday and still no email           09:39 AM, 22nd Feb                   Reena                   We sincerely apologize for the inconvenience caused.           09:43 AM, 22nd Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           09:44 AM, 22nd Feb                     Reem                    It’s not difficult. It’s such a simple issue. They just need to read the dimensions of the product from the details on the product box. It’s not a difficult issue I have - it’s really bad customer service from the concerned team and I hope you convey my message to them.           09:45 AM, 22nd Feb                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           09:46 AM, 22nd Feb                   Reena                   Please allow us some time to do a needful.           09:46 AM, 22nd Feb                   Reena                   Please let us know if we can assist you any other queries.           09:48 AM, 22nd Feb                     Reem                    Thank you Reena, have a nice day           09:50 AM, 22nd Feb                   Reena                   It was a pleasure to assist you. Thank you for contacting Centrepoint  Have a wonderful day.           09:52 AM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5741461