Subject: New Reply Received - Imp Return/ exchange
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 12:18:13 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Imp Return/ exchange   Ticket comment <div style="direction: ltr">I already contacted, please arrange a pick up to exchange the item</div>
<div style="direction: ltr">
<br>
</div>
<div style="direction: ltr">Thanks</div>
<br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 21 Feb 2023, at 3:11 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Aisha,</div>
<div>
<br>
</div>
<div>Thank you for shopping with us.</div>
<div>
<br>
</div>
<div dir="ltr">Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.<br>
</div>
<div> </div>
<div dir="ltr">In order to exchange, you can return your Babyshop product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>
<div> </div>
<div dir="ltr">- You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">- You can now drop off your return to any Centrepoint store across the Qatar.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Qatar.</div>
<div>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div>​<br>
</div>
<div dir="ltr">If you want us to create a return request on your behalf, please get back to us with item name.<br>
<br>
<b style='color: rgb(0, 0, 0); font-family: Calibri, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14.6667px'><span lang="EN-US" dir="ltr"></span></b>Feel free to get in touch with us for
 further assistance.</div>
<div> </div>
<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
</div>
</div>

</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5737798