Subject: Ticket Assigned - Conversation with Lujaina
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 10:01:31 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lujaina Lujaina                    Hi           01:41 PM, 21st Feb                     Lujaina                    I want to reset my password           01:41 PM, 21st Feb                   Reena                   Good Afternoon Lujaina, Thank you for contacting us. This is Reena, How may I assist you today?           01:42 PM, 21st Feb                     Lujaina                    Why i am unable to reset my password on app           01:43 PM, 21st Feb                   Reena                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:           01:44 PM, 21st Feb                   Reena                   1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).           01:45 PM, 21st Feb             
       Reena                   3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.           01:45 PM, 21st Feb                     Lujaina                    Doing the same           01:45 PM, 21st Feb                     Lujaina                    Ok           01:45 PM, 21st Feb                   Reena                   4. Click on the password reset link and change your password.  5. You can login now with your new password           01:45 PM, 21st Feb                   Reena                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance:           01:45 PM, 21st Feb                     Lujaina                    Ok           01:45 PM, 21st Feb                   Reena                   1. Screenshot Of The Issue(If Possible)  2. platform from which you tried to reset the password           01:45 PM, 21st Feb                   Reena              
      3. Registered email address  4. Country of access           01:45 PM, 21st Feb                     Lujaina                    This reset pasword is not working           01:47 PM, 21st Feb                     Lujaina                    Not able to click its not working           01:47 PM, 21st Feb                   Reena                   We would request you to please share with us registered email address and country of access.           01:51 PM, 21st Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:55 PM, 21st Feb                   Reena                   Lujaina, I have not received a response from you still, please confirm if we are still connected?           01:57 PM, 21st Feb                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           02:00 PM, 21st Feb   
                                        View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5738376