Subject: Ticket Assigned - Conversation with Sm
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 09:56:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sm Sm                    Hello           01:41 PM, 21st Feb                     Sm                    I'd like to track my order           01:42 PM, 21st Feb                     Sm                    order number - 9415342140.           01:42 PM, 21st Feb                   Reena                   Good Afternoon Dear Customer, Thank you for contacting us. This is Reena, How may I assist you today?           01:43 PM, 21st Feb                     Sm                    My order is supposed to reach yesterday           01:43 PM, 21st Feb                     Sm                    And it still didn't           01:43 PM, 21st Feb                     Sm                             01:44 PM, 21st Feb                   Reena                   We see that you are contacting us regarding the order id 9415342140           01:46 PM, 21st Feb                     Sm         
            Yes           01:46 PM, 21st Feb                   Reena                   It will just take a moment to check the details for you.           01:48 PM, 21st Feb                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           01:49 PM, 21st Feb                   Reena                    We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           01:49 PM, 21st Feb                     Sm                    Alright. Thank you ?           01:50 PM, 21st Feb                   Reena                   Please allow us some time to do a needful.           01:50 PM, 21st Feb                     Sm                    Yeah sure no problem           01:50 PM, 21st Feb                     Sm                    So can I expect the delivery today or tomorrow?           01:50 PM, 21st Feb                   Reena                   Please give us some time, becaus
 e the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:52 PM, 21st Feb                     Sm                    Okay           01:52 PM, 21st Feb                   Reena                   Please let us know if we can assist you any other queries.           01:52 PM, 21st Feb                     Sm                    Nothing else. Thanks           01:52 PM, 21st Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:55 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5738353