Subject: Ticket Assigned - Conversation with Ritika Singh
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 13:29:02 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ritika Singh Ritika Singh                    What is online return policy           05:15 PM, 20th Feb                   Reena                   Good Evening Ritika, Thank you for contacting us. This is Reena, How may I assist you today?           05:19 PM, 20th Feb                   Reena                   It will just take a moment to check the details for you.           05:22 PM, 20th Feb                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           05:24 PM, 20th Feb                   Reena                   - You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.           05:24 PM, 20th Feb                   Reena                   800-629823*           05:25 PM, 20th Feb                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           05:25 PM, 20th Feb                   Reena                   You can also visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.           05:26 PM, 20th Feb                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           05:26 PM, 20th Feb                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           05:26 PM, 20th Feb                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:26 PM, 20th Feb                   Reena                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:26 PM, 20th Feb                   Reena                   Please let us know if we can assist you any other queries.           05:27 PM, 20th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           05:28 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735278