Subject: Ticket Assigned - Conversation with Noor Sharjeel
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 11:07:23 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noor Sharjeel Noor Sharjeel                    Hello! On the MaX app there is only return option. I want to exchange some items. Kindly guide me  Thanks           02:43 PM, 20th Feb                   Reena                   Good Afternoon Noor, Thank you for contacting us. This is Reena, How may I assist you today?           02:44 PM, 20th Feb                     Noor Sharjeel                    Good Afternoon Reena           02:45 PM, 20th Feb                     Noor Sharjeel                    I want to exchange some kid’s items..there’s a size issue           02:46 PM, 20th Feb                   Reena                   We see that you are contacting us regarding the order id 9415151377           02:46 PM, 20th Feb                     Noor Sharjeel                    Yes exactly           02:47 PM, 20th Feb                   Reena                   It will just take a moment to check the details for you.           02:53 PM, 20th Feb                   Reena                   We would like to inform you that we do not have online exchange option available at this time.           02:53 PM, 20th Feb                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           02:54 PM, 20th Feb                   Reena                   - You can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.           02:55 PM, 20th Feb                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           02:55 PM, 20th Feb                     Noor Sharjeel                    Alright thank you           02:56 PM, 20th Feb                   Reena                   You can also visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.           02:57 PM, 20th Feb                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           02:58 PM, 20th Feb                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           02:58 PM, 20th Feb                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:58 PM, 20th Feb                     Noor Sharjeel                    Sure           02:58 PM, 20th Feb                   Reena                   Please let us know if we can assist you any other queries.           03:03 PM, 20th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:06 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5734512