Subject: New Reply Received - Wrong item delivered Order#9415130531
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 07:53:25 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong item delivered Order#9415130531  Ticket comment <div dir="ltr">Good day,<div><br></div>
<div>The item has been collected by the delivery driver, however I have yet another complaint to make!</div>
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<div>I am beyond disappointed in your service. I had been on the phone with your customer service representative who advised me to return this wrong product and place another order for the same product I wanted to receive initially. So again I have spent another 300 dhs to receive the product I wanted, which is the Joie Savvy carrier in blue color as I was assured by the customer service representative it will definitely come correctly this time. You can listen to the phone call if you please. And yet I was delivered the same wrong color in green!!! </div>
<div>I am absolutely furious as you have wasted my time and my money for the second time! </div>
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<div>Please see the order numbers below. The order 9415130531 has been returned and I expect my money back ASAP.</div>
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<div>As for the new order 9415352849 I expect an <b>exchange </b>of the product for the correct item and a compensation for wasting my time. I will not be doing another return and waiting for my money back for who knows how long. Neither will I buy another one of these carriers as for sure it will arrive in the wrong color again as you have an issue with the product in the warehouse.</div>
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<div>I expect to be contacted by you immediately with a solution on how the correct item will be delivered to me!</div>
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<div>Regards,</div>
<div>Ann Katriin Kehlmann Sindaco</div>
<div>0544785533</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjUyODA4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.n1jhYCP5MzMMrOEtzsb1Bz7mt9ervvqPhOMfN7uZZGY" data-id="2044012528081" alt="image.png" width="472" height="203"><br>
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<div>On Sun, 19 Feb 2023 at 17:22, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5726055</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Reena kumari : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Ann,<br><br>Thank you for contacting us.<br><br>​Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.</div>
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<div dir="ltr">We would like to inform you that we do not have online exchange option available at this time.</div>
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<br>We would like to inform you that a return request has been created for order No. 9415130531 on Feb 18, 2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<div dir="ltr">You can track your return request by following <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP021823001801" rel="noreferrer" target="_blank">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP021823001801</a> with tracking link RP021823001801.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your my credit account and original payment method within 7-14 working days.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Babyshop support team</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5726055