Subject: New Reply Received - Wrong item received please replace the right one
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 12:00:08 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong item received please replace the right one  Ticket comment <div>
<div>Dear Customer <br>
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<div>My order number 4714403468<br>
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<div>After several emals that i have received the wrong item, which is not the same that i have ordered.<br>
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<div>The item i have ordered is Revlon Ultra HD metallic Matte lip Colour Colour :Glow, till now despite I contact the customer service and write emails no one contact me to collect the wrong items.  I am still waiting and it takes more than a week now.<br>
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<div>On Feb 18, 2023, at 5:25 PM, Centrepoint &lt;support<br>
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<div>@centrepointstores.com&gt; wrote:<br>
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<div dir="ltr">Dear Customer,<br>
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<div dir="ltr">This email concerns your Customer Service case # 5719878<br>
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<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.<br>
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<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.<br>
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<span>-</span>-<br>
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<div dir="ltr">Reena kumari :<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div>Hi Rowena,<br>
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<div>Thank you for reaching out us.<br>
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<div> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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<div>We would also request you to provide us some snapshots of the wrong item you received.<br>
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<div> We look forward to hearing from you.<br>
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<div> Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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<div>Thank You,<br>
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<div>Centrepoint Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5719878