Subject: New Reply Received - Complaint
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 14:58:57 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Complaint  Ticket comment <div>Dear Sir/Madam</div>
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<br><div>Thank you for your valued reply and convenience. I informed you by my email the pants given with your staff in Oasis Mall, Dubai on 11th February after 6 pm.</div>
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<div>Thanks and regards</div>
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<div>Meeran</div>
<div>050 5959054<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Saturday, February 18, 2023, 6:12 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi ​Meeran,<br><br>Thank you for contacting us.<br><br>​Please accept our full apologies for the inconvenience we have caused you.<br><br>We would like to inform you that a return request has been created for order No. 9404429553 on 18/2/2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<div dir="ltr">You can track your return request by following <a rel="noreferrer" target="_blank" href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP021823001952">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP021823001952</a> with tracking id RP021823001952.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Splash support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5707408